Non-emergency claims are reported via email to [email protected]. In this email please include the following:

  •  Your home’s address
  •  Name and contact details
  •  A detailed description of the issue you are experiencing
  • Attach pictures of your claim, if applicable

Upon receipt of your claim, a customer service representative will contact you within 24 hours to schedule an inspection visit and/or coordinate an appointment with the appropriate contractor to conduct any warrantable repairs.
Non-emergency warrantable repairs are scheduled Monday-Friday, between 8am and 4pm. The homeowner or designated representative (18 years of age or older), must be present for interior repairs.



Defined as:

  • Plumbing supply leaks that cannot be isolated
  •  Electrical issue causing an immediate safety hazard
  •  Total loss of AC when outside temperature is 90 degrees or higher
  • Total loss of Heating when outside temperature is 40 degrees or lower
  • Total loss of sewer system back up failure
  • Total loss of incoming water supply

In case of an emergency, call our customer service department at (832) 831-2980. If it is after regular business hours, please leave a voice mail and send us an email  to [email protected]  and we will resolve the issue just as quickly as possible.

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